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CANCELLATION POLICY

Please give me at least 48 hours (2 days) notice of your cancellation, otherwise you may be charged for a full session. [EAP Clients Only: I accept that one EAP session could be deducted from my total allocation when a MINIMUM of 24 HOURS NOTICE is not given for cancelling or postponing an appointment.]

COVID Exception: No cancellation Fee Applies In the Event You Are Feeling Unwell.

Wellbeing Therapy Space requests that you:

  • do not attend your appointment face to face, if you are unwell with any cold, cough or ‘flu like symptoms. If you do attend with any such symptoms, you may be asked to return home.
  • adhere to any government policy in relation to quarantine or self-isolation
  • do not visit the practice for at least 14 days if you have returned from countries with outbreaks listed here even if you do not have any symptoms. Instead, organise a video session to allow us to continue continuity of care.

For those that attend our clinic we request that you;

  • use the hand sanitizer provided for you in reception
  • take your used tissues with you when you leave

Please note that non-attendances are not covered by Medicare or Private Health Funds. This policy has therapeutic value as it encourages you to confront and work through difficult issues that you might otherwise want to avoid. Additionally, your generous notice allows another person the opportunity for a session.

I, the client,……………………………………………………………., have read and understood the policy for privacy, informed consent and confidentiality of my personal information. I agree to these conditions for the psychological service provided by the above named counsellor.

Signature ……………………………………………………………… Date ………………………………